In order to optimize customer service and reduce response times, Coljuegos announced that it would implement a strategy for the preliminary review of documentation submitted by land-based gaming operators this month.
“This year, we have received 489 applications from localized (land-based) gaming operators. However, we found that more than 50% of these requests were submitted without complete documentation, a situation that creates administrative burdens for the entity and directly affects response times,” said the president of Coljuegos, Marco Emilio Hincapié.
He added: “That’s why we have issued Resolution 20241200017144 of 2024, which states that all applications will undergo a preliminary review, or pre-registration, within ten business days. If we determine that the operators have submitted complete, appropriate, valid, and legal documents, we will proceed to issue a registration number. Otherwise, the process will be rejected.”
According to the resolution, those who wish to carry out procedures with the entity must submit their applications through the website www.coljuegos.gov.co, under the “Operator Portal” section.
Once the application is accepted, and if no further clarifications are required, the entity will process the request within the fifteen business days established by law.
“We also want to inform that, once the registration number has been generated, the applicant will not be able to modify the inventory of gaming elements. This measure will help us avoid rework caused by on-the-fly modifications to applications,” Hincapié stated.
Hincapié also explained that applications will be immediately rejected if submitted by operators who are in arrears, have been disqualified, are involved in a process for alleged illegality, present inconsistencies in land use certificates, or have not met financial indicators.
